We offer store credit returns (for non-final sale items) up to 15 days from the date you received your items. The store credit will be issued to your account in the form of an e-gift card once your return is received and processed. This store credit has no expiration date.
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Items must be in new condition and cannot be worn, altered, or washed.
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Original shipping costs are non-refundable.
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All sales items are FINAL SALE and cannot be returned.
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All jewelry + accessory items cannot be returned.
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Attraction By Mel reserves the right to refuse a return or exchange based on the condition the item is returned in.
Exchanges:
We are happy to assist you with returning an item in exchange for a different piece! Here's how to do this:
- Please refer to the Return Policy above and ensure all requirements are met before proceeding.
- If you have any questions about your exchange or our exchange policy, please email info@attractionbymel.com. We will be happy to help you get the exact item you're wanting :)
Order Issues:
Did you receive a damaged or defective item or something just isn't right with your order? No worries, sometimes these things happen. Email us at info@attractionbymel.com to let us know what happened + provide us with a picture of the issue within 48 hours of receiving the damaged item. While we do our best to ensure this is a rare occurrence, we will work to find a solution and get this resolved as quickly as possible.
Have questions, concerns, or need help with something?
Email us at returns@attractionbymel.com
We are happy to help you find the perfect pieces for you!
Thank you for shopping with us!
